Order Confirmation
As soon as your order is placed, you’ll receive an order confirmation email. This confirms that your payment has been authorized and our team has begun processing your order.
We then verify stock availability directly with our warehouse or manufacturer:
- If the item is in stock and ready to ship, we’ll capture the payment and move your order into fulfillment.
- If an item is out of stock or on backorder, we’ll notify you immediately and provide options.
Shipping & Delivery
We ship industrial equipment quickly and safely across the continental U.S.
| Service | Carrier | Delivery Window | Cost |
|---|---|---|---|
| Standard Ground | UPS / FedEx Ground | 3–7 business days | Free |
| LTL Freight | SAIA, R+L, Old Dominion, etc. | 5–10 business days | Free |
| Alaska & Hawaii | Air Freight | 7–14 business days | Quoted at checkout |
- In-stock items usually ship within 1–2 business days, after clearing our fraud protection checks.
- Tracking information will be emailed within 24 hours of shipment.
- Orders placed near our 1 PM EST cut-off may ship the next business day.
We do not accept Cash on Delivery (COD). All orders must be prepaid via credit card, ACH, wire transfer, or approved financing.
Important: LTL Freight Deliveries
If your equipment ships via freight:
- When the shipment reaches your local terminal, the carrier will call to schedule delivery.
- Deliveries occur Monday–Friday within the windows: 8 AM–12 PM or 12 PM–4 PM (specific times cannot be guaranteed).
- You (or someone you authorize) must be present to sign for delivery.
- The driver will use a lift-gate and place the shipment at your curb, driveway, or nearest accessible point.
- Freight carriers do not deliver inside your building due to the weight/size of equipment.
Keep the pallet, crate, and all original packaging materials. These are required for returns or warranty claims. Discarding packaging may void your ability to return the product.
The freight carrier will call to arrange a delivery appointment. Missing or invalid contact information may cause delays or additional storage fees.
Damages & Claims
Please inspect all packages carefully upon delivery.
Take photos immediately and note the issue on the carrier’s receipt. Email photos to [email protected] within 48 hours so we can file a claim.
If the packaging looks fine but the contents are damaged, document with photos and contact us within 5 business days.
Refuse delivery. Write “Carton damaged and refused” on the carrier slip and notify us immediately. If you cannot inspect, write “Carton damage, subject to inspection” and inspect within 48 hours.
Cancellations & Refunds
- All cancellations are subject to a 15% administrative fee, whether the order has shipped or not. This covers processing and staffing costs.
- If an item is on backorder and you choose to wait, you may cancel at any time before it ships with no fee.
- If the order has already shipped, the customer is responsible for return shipping costs.
- Refunds are issued back to the original payment method only, within 7–10 business days.
Backorders
Inventory levels can change quickly due to demand or manufacturer delays. If an item you ordered is unavailable, we’ll email you with:
- Estimated restock dates
- Alternative product options
- The choice to cancel at no charge
Backorder ETAs may shift due to logistics delays (manufacturing, customs, transport). We will keep you updated. Once your item arrives, we’ll notify you with an estimated ship date. Tracking details will follow within 1–3 business days.
If you have any questions, our support team is always here to help:
[email protected] |
(866) 555-0199