Shipping Policy

As soon as your order is placed, you'll receive a confirmation email. This confirms your payment has been authorized and our team has begun processing.

We verify stock availability directly with our warehouse or manufacturer:

• If the item is in stock and ready to ship, we capture payment and move your order into fulfillment.
• If an item is out of stock or on backorder, we'll notify you immediately and provide options.

If your order is in stock and approved by our payment verification team, it will ship within 1–2 business days. Tracking information is emailed within 24 hours of shipment.

Orders placed after our 1 PM EST cutoff may ship the following business day. We do not offer Cash on Delivery.

Most CNC equipment ships via LTL freight on a pallet. Here's how freight delivery works:

• When the shipment reaches your local terminal, the carrier will call to schedule delivery. The item will not be delivered without a confirmed appointment.
• You or an authorized person must be present to sign for delivery.
• Delivery windows are Monday–Friday, 8 AM – 12 PM or 12 PM – 4 PM. Exact times cannot be guaranteed.
• The driver will use a lift-gate and place the shipment at your curb, dock, or nearest accessible point.
• Freight carriers do not deliver inside your building due to equipment weight and size.
• Do not discard the pallet or packaging — these are required for returns.

Carefully inspect all packaging and contents upon arrival.

If the carton appears damaged (ripped, holes, dents, or open):

• Inspect the contents immediately with the driver present.
• If damaged, note the issue on the carrier's paperwork.
• If you cannot inspect on the spot, write: "Carton damage, subject to inspection" and describe visible damage.
• Inspect within 48 hours and report any actual damage.

If the carton is severely damaged with product exposed:

• Refuse delivery. Sign the carrier's paperwork: "Carton damaged and refused."
• Notify us immediately so we can assist.

For any damage, email photos to [email protected] and we'll process an insurance claim on your behalf.

Inventory levels can change quickly due to demand or manufacturer delays. If an item you ordered is unavailable, we'll email you with:

• Estimated restock dates
• Alternative product options
• The choice to cancel at no charge

Backorder ETAs may shift due to manufacturing, customs, or transport delays. We'll keep you updated. Once your item arrives, we'll notify you with a ship date and tracking within 1–3 business days.

Refunds are issued only to the original payment method. For full details on returns, see our Returns & Warranty policy.