Privacy Policy

Solid Brands LLC (d/b/a FabEquipmentPro), a Wyoming limited liability company, operates the website FabEquipmentPro.com. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or interact with our services — and how we use, store, share, and protect that information. By using our website, you consent to the practices described in this policy.

If you do not agree with this policy, please refrain from using our website or submitting personal information.

We collect two categories of information: information you provide directly and information collected automatically.

Information you provide:

• Account & order details — name, email address, phone number, billing and shipping address, company name (if applicable), and payment information when you place an order or create an account.
• Contact form submissions — name, email, phone number, subject, and message content when you use our contact form or request a quote.
• Financing applications — information required by our third-party financing partners (e.g., Affirm), which is submitted directly to the financing provider.
• Communications — any information you share when emailing us, calling our support line, or participating in surveys.
• Newsletter subscriptions — your email address when you opt in to receive marketing emails.

Information collected automatically:

• Device & browser data — IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage data — pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
• Location data — approximate geographic location derived from your IP address (city/state level only; we do not collect precise GPS data).
• Cookies & similar technologies — see Section 04 below for details.

We use the information we collect for the following purposes:

• Order fulfillment — processing orders, arranging shipping with carriers (UPS, FedEx, LTL freight), sending order confirmations and tracking updates, and handling returns or warranty claims.
• Customer support — responding to inquiries, providing technical support and installation guidance, and resolving disputes.
• Account management — creating and maintaining your account, storing your order history, and remembering your preferences.
• Payment processing — verifying payment details and preventing fraud. We do not store full credit card numbers; payment processing is handled by PCI-compliant third-party processors.
• Marketing & communications — sending newsletters, equipment guides, promotional offers, and product updates to subscribers. You can unsubscribe at any time.
• Website improvement — analyzing usage patterns to improve site performance, navigation, and content. Identifying and fixing technical issues.
• Legal compliance — meeting tax, accounting, and regulatory obligations. Responding to lawful requests from government authorities.
• Fraud prevention — detecting and preventing fraudulent transactions and unauthorized account access.

We will never sell your personal information to third parties for their own marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

Types of cookies we use:

• Essential cookies — required for the website to function (e.g., shopping cart, login sessions, security tokens). These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). These collect aggregated, anonymized data about page views, traffic sources, and user behavior.
• Functional cookies — remember your preferences (e.g., recently viewed products, currency settings) to provide a personalized experience.
• Marketing cookies — used to deliver relevant advertisements and measure campaign effectiveness. These may be set by third-party advertising partners.

Managing cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent the website from functioning properly (e.g., you won’t be able to add items to your cart or check out).

Do Not Track: Our website does not currently respond to “Do Not Track” browser signals, as there is no industry-wide standard for this feature.

We share your information only in the following limited circumstances:

• Service providers — trusted third parties that help us operate our business, including payment processors (Stripe), shipping carriers (UPS, FedEx), email service providers, analytics platforms (Google Analytics), customer support tools, and hosting providers. These providers access your data only to perform services on our behalf and are contractually bound to protect it.
• Financing partners — if you apply for financing, your application data is shared directly with our lending partners (e.g., Affirm) under their own privacy policies.
• Manufacturers & warranty providers — when you submit a warranty claim, we may share order and product information with the relevant manufacturer to facilitate the claim.
• Legal requirements — we may disclose your information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Solid Brands LLC, our customers, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order records — retained for a minimum of 7 years for tax, accounting, and warranty purposes.
• Account information — retained for as long as your account remains active. You may request account deletion at any time (see Section 07).
• Contact form submissions — retained for up to 2 years unless an ongoing business relationship requires longer retention.
• Marketing data — retained until you unsubscribe. Upon unsubscribing, your email is moved to a suppression list to ensure we do not contact you again.
• Analytics data — aggregated and anonymized analytics data may be retained indefinitely, as it cannot be linked to an individual.

When personal data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete personal data.
• Deletion — request deletion of your personal data, subject to legal retention obligations (e.g., tax records).
• Opt-out of marketing — unsubscribe from marketing emails at any time via the “Unsubscribe” link in any email, or by contacting us directly.
• Data portability — request your data in a structured, commonly used format.
• Restrict processing — request that we limit how we use your data in certain circumstances.

California residents (CCPA): You have the right to know what personal information we collect and how it is used, request deletion of your data, and opt out of the sale of personal information. As noted above, we do not sell personal data. To exercise your rights, contact us using the information in Section 12.

To exercise any of these rights, email us at [email protected]. We will respond to verified requests within 30 days. We may ask for identity verification before processing your request.

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted via HTTPS.
• PCI DSS compliance — payment processing is handled by PCI-compliant third-party processors. We do not store full credit card numbers on our servers.
• Access controls — employee access to personal data is restricted to those who need it to perform their job functions.
• Server security — our servers are protected by firewalls, intrusion detection systems, and regular security updates.
• Regular audits — we periodically review our data handling practices and security measures.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify affected individuals promptly in the event of a data breach as required by applicable law.

Our website and services are intended for adults aged 18 and over. FabEquipmentPro sells industrial CNC and fabrication equipment designed for professional use — our products are not marketed to or intended for children.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information. If you believe a child has provided personal data to us, please contact us at [email protected].

Our website may contain links to third-party websites, including manufacturer sites, financing providers, and social media platforms. These links are provided for your convenience and informational purposes only.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any external site before providing your personal information. Solid Brands LLC is not liable for any data collected by third parties through their own websites or services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The “Last updated” date at the top of this page indicates when the most recent revision was made.

For material changes that significantly affect how we handle your data, we will provide prominent notice — such as a banner on our website or an email to registered users — at least 30 days before the changes take effect.

Your continued use of our website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: