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Frequently Asked Questions
Here are some of our most-asked questions.
My Business Or Organization Is Tax Exempt, How Can Make A Tax Exempt Purchase?
If your business or organization is tax exempt, first register for an account with FabEquipmentPro if you are not already registered. Then there are two options:
Option 1: Place an order under your registered account and email us a copy of your resale or tax exempt certificate to [email protected] along with your order number and we will make the adjustment to your order after the order is placed. We will also adjust your account so future orders will remain tax exempt.
Option 2: Email your resale or tax exempt certificate to [email protected], we will make the necessary adjustments to your account and email you back when you can place your tax exempt order.
Please note all future orders placed under your tax exempt account will be tax exempt. Please make sure to always use that account when placing orders.
When will my order ship?
If the items you’ve ordered are in-stock products and your order is placed before 4:50 PM EST, it will be shipped on the same business day. For items shipped directly by the manufacturer, please refer to the product pages for any additional shipping time information.
I thought I was going to receive free shipping what happened?
We provide free shipping for most orders above $49. Nevertheless, certain exceptions apply. Orders for products shipped directly from the manufacturer or for bulky items like Industrial Equipment, Fabrication Machinery, CNC Systems, and the like may incur shipping charges. Our free shipping promotion is applicable to most of the products we offer, including but not limited to brands like Lincoln Electric, Miller, Hypertherm, ESAB, Victor Technologies, 3M, Norton Abrasives, Hobart, and others. Please check the product pages for further details.
What is your return policy?
Quick-Glance Return Policy
30-Day Satisfaction Guarantee
Eligible items: Everything except machinery.
Condition: Unused and in the original packaging.
Your options: Choose a replacement or receive a full refund – processed within 7 business days after we get the item back.
How to Start a Return
Email [email protected] or call our Customer Success team for a Return Authorization (RA).
What to Include
All original packaging, UPC barcode, packing slip, accessories, manuals, and warranty cards.
Removing the UPC voids eligibility.
Defective Items
Let us know within 30 days of delivery.
We’ll replace the product or refund you—and cover your original ground-shipping costs.
Non-Defective Items
Return within 30 days with an RA.
A restocking fee of up to 25 % may apply.
You cover the original and return shipping costs.
Have questions? Reach out anytime—our team is ready to help!
For more information, please visit Return Policy
